Customer information
Customer terms and conditions
Draft for pharmacy and legal review. Review version 2026-10-29, 29 October 2026. Conditions for purchases and services provided by Hak Pharmacy.
1. The pharmacy and the platform
Hak Pharmacy is the seller of its listed products and provider of its clinical services. Its full legal name, business address and contact details must be confirmed on this website before adopting these terms. Contact it through the Contact page. Aura Inventory, owned by Savans Technologies, supplies software and connected workflows; a platform payment does not make Aura the dispensing pharmacy or treating professional. These terms, the order details, privacy policy and Returns and refunds page apply alongside mandatory consumer rights.
2. Accounts, eligibility and representatives
Give accurate identity, contact and delivery information, protect sign-in details and report suspected misuse. Use another person's account or place an order on their behalf only with authority. An adult or appropriately authorised representative must handle purchases or submissions requiring legal capacity; care for children requires the appropriate safeguards. Accounts and available records are scoped to the pharmacy concerned.
3. Product information and prescriptions
Product descriptions do not replace professional advice. Prescription-only and regulated products require the checks and valid prescription required by law. The pharmacist may request clarification or decline an unsafe or unlawful supply. Do not submit forged or misleading records. A declined order must be reconciled and any payment for an unprovided service handled under the refund policy and applicable law.
4. Prices, orders and payment
The checkout must disclose currency, item prices, taxes and any delivery, transaction or platform charge before payment. Orders remain subject to stock, professional review, price validation and verified payment. We will explain a material error and seek your agreement before changing a paid order; if we cannot fulfil it, you may receive the appropriate refund. Paystack handles card entry and processing for enabled online-store payments; Aura does not store customers' full card numbers, CVV/security codes or card PINs. Provider references and limited payment metadata may be kept for reconciliation and disputes. Provider verification determines payment status, and a browser success screen alone is not proof of settlement. An out-of-stock item must not be substituted or charged at a different price without the necessary agreement.
5. Delivery, collection and safety
Confirm the delivery address, recipient and any handling needs. Delivery times are estimates unless expressly agreed otherwise. We will explain delays and available remedies. Follow product storage and use instructions and contact the pharmacy about damage, temperature concerns, recalls or missing items. Courier involvement does not remove the seller's legal responsibility. Read Returns and refunds before returning medicines; safe handling may require special instructions.
6. Appointments and remote care
The booking must explain fee, duration, location or meeting method, cancellation conditions and relevant clinician. A booking is not an emergency-care channel. Remote care may be unsuitable and can require referral or an in-person visit; no outcome or prescription is guaranteed. The professional remains responsible for clinical judgement and must explain optional AI, captioning or recording and establish specific authority where required. General terms acceptance does not authorise recording.
7. Customer responsibilities and acceptable use
Share relevant accurate information with your clinician, follow agreed care and seek urgent help if needed. Do not interfere with the site, access another person's records without authority, misuse prescriptions, submit malicious content or abuse messaging. The pharmacy and platform must still meet their own legal and professional obligations.
8. Privacy, communications and intellectual property
Read the customer and patient privacy policy for handling of records, provider disclosures and your choices. Marketing choices are separate from service messages. You retain your rights in information you submit and authorise only its lawful use for the requested service. Website, product and platform materials remain subject to their owners' rights; no licence to copy private records or misuse brands is granted.
9. Cancellations, refunds and service interruptions
The Returns and refunds page explains product, booking, delivery and payment complaints. Reasonable cancellation conditions must be disclosed before purchase. Incorrect, unsafe, defective, misdescribed or undelivered goods and unprovided services remain subject to legal remedies. A technical outage or external provider issue does not automatically remove responsibility for a paid service. No term excludes non-excludable rights, fraud or other liability that law does not permit us to exclude.
10. Complaints, law and changes
Contact the pharmacy with your order or booking reference and remedy sought. Ask support@aurainventory.com for platform-payment tracing where appropriate, without sending unnecessary clinical information. Nigerian law applies subject to mandatory rights in any other relevant jurisdiction. You may approach a competent court, the FCCPC at fccpc.gov.ng or the NDPC at ndpc.gov.ng without exhausting an internal process. Material changes need appropriate notice and cannot retrospectively remove rights from a completed purchase.
Need help or clarification?
Contact the pharmacy